Cognyte Field Support Engineer 

Bulgaria, Sofia 

506731966

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For nearly 30 years, the incredible minds atCognyte

If you want to apply your expertise and well-honed skills in,, and
Technical Troubleshooting, and:

• are driven by curiosity ,
• thrive on solving the most complex security challenges, and
• want a unique opportunity to grow and contribute
• in an exciting and rewarding environment

As a Cognyter you will:

• Providing the first level of technical support to Cognyte customers
• Performing the basic diagnosis and troubleshooting of hardware and software problems associated with service requests
• Tracking and Following-up on customer service requests, until they are closed
• Performing scheduled maintenance activity on hardware and software systems

For that mission you’ll need:

• At least 3 years of experience in the software industry
• Experience in several of the following
• Hardware knowledge and physical installation. Fault-finding to Field Replaceable Unit level
• Storage technologies SAN / NAS (e.g. Netapp and EMC)
• Windows server installation, configuration and administration (Win2k3 onwards)
• Active Directory configuration and administration
• CITRIX configuration and administration (Xenapp onwards)
• Red Hat Linux configuration and administration
• VMware virtualization
• Database - Sybase ASE, Sybase IQ, Mysql, SQL server
• Networking Protocols and Infrastructure understanding
• Telecommunications protocols and technologies (GSM / GPRS / 3G / UMTS / 4G (LTE) / PSTN / SS7 / E1 / T1….)
• Analysis technology (Packet sniffing and capture. Data traffic and packet stream analysis tools)
• Excellent communication and Fluent English
• Proactive, highly motivated individual
• An endlessly curious mind

Apply now.