Uber Process Optimization Specialist 

United States, West Virginia 

506031139

About the role

The Krakow Center of Excellence is taking a new highway to become a major Technology Hub in Central & Eastern Europe, focusing on Process Optimization, Data Analytics & Automation.

You will execute Business Processes that are essential to keep the Uber Operations in good functioning order.

You will ensure your actions are run properly and on time, meeting the expectations in terms of Quality and Service Level Agreements (SLAs), by following the Standard Operating Procedures (SOPs).

While executing these Processes, you will identify areas of improvement, conduct root-cause analyses, build data-driven strategies and implement your enhancements, iteratively and incrementally.

To drive these continuous improvements, you will work closely in collaboration with other Team Members, Data Analysts like Automation Specialists, as well as Subject-Matter Experts.

What You'll Do

• Execute Business Processes within defined SLAs
• Maintain High Quality of execution
• Proactively identify area of improvement in Process execution
• Build insights on how to optimize these Processes and make them more efficient
• Improve Technical Skills continuously to match evolving Business needs

What You'll Need

• Strong Analytical Skills
• Basic Knowledge of SQL
• Good Knowledge of Google Sheets (Reporting & Trend Analysis)
• Excellent written and spoken English (fluent)
• Motivation to learn all along the way and improve continuously
• Ability to work on your own initiative independently (proactive) or in Group (excellent teammate)

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .