Capital One Sr Director Design Small Business Bank 

United States, Virginia, Arlington 

505639373

What You’ll Do:

• Lead the small business banking design team and multidisciplinary program teams deliver high performing omnichannel experiences to market (across web, mobile, voice, in person and more)

• Partner with business, technology, marketing, and analytics leaders and executives to shape product strategy with market intelligence, customer insights, and performance analytics.

• Shape and evolve operating models including program planning, resourcing and effective collaboration across product, design, marketing, analysis and technology teams.

• Influence senior executives and manage high-level internal and external stakeholder and partner relationships, effectively working with partners and teams across various teams & geographies

• Forge relationships with lines of business outside of the small business bank to identify dependencies, build upon existing patterns and platforms and identify opportunities for joint experiences.

• Develop and guide industry leading design talent, evaluating and coaching people and performance against a high bar.

• Advocate for user centricity and communicate concrete experience value and results across the organization.

Our ideal candidate will have the following experience and skills:

• Deep experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market and in-market optimization

• Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models.

• Deep experience interfacing with executive leadership (VP through C suite) to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments

• Proficiency with designing and launching business to business (“B to B”)and business to consumer (“B to C”) products, services and experiences to market

• Proficiency with web and mobile technologies and platforms–navigating technology considerations and constraints to drive sound product and experience decisions

• Proficiency in business case development in whitespace thinking–grounding product and experience decisions to business value

• Exceptional written and verbal communication skills

• Exceptional interpersonal skills and relationship building across complex organizations

• Exceptional people management and development skills

• Exceptional workshop and meeting facilitation skills

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 12 years professional experience in design

Preferred Qualifications:

• 10+ years experience in a role leading teams across UX, UI, strategy, content, and research

• 5+ years experience in business to business or fintech

New York City (Hybrid On-Site): $272,600 - $311,200 for Sr. Director, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.