Microsoft Customer Success Account Management CSAM Manager 

Poland, Masovian Voivodeship, Warsaw 

50553948

Required/Minimum Qualifications (RQs/MQs)

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND solid customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  
  • OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND extensive customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience.
• This role requires cooperation with local customers, therefore fluency in Polish is required.

Additional or Preferred Qualifications (PQs)

• Solid people management experience.
• Experience managing a consumption portfolio.
  • Project Management Institute (PMI) or equivalent Project Management certification.
  • Prosci or equivalent Change Management certification.

• People Management

- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

- Model - Live our culture; Embody our values; Practice our leadership principles.

· Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

• Customer Relationship Management

Leads by example through owning operational executive relationships with key customer, partner, and internal contacts to further Microsoft's customer success goals, targeting executives (as appropriate).

• Customer Success Leadership – Customer Strategy and Growth

Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account, promoting identified opportunities for growth.

• Customer Success leadership – Consumption Leadership

Coaches team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.

• Customer Success Leadership – Delivery and program Management

Manage a repeatable and predictable business by coaching Customer Success account Managers in creating robust Customer Success and delivery plans against their portfolio of customer projects and contract obligations, to increase velocity of achieving Customer objectives and accelerate Microsoft cloud consumption.​

• Technical Relevance