Collaborate with college and START faculty to identify, recruit, onboard, and train START program participants and professionally manage 10-15 START participants to prepare them for full-time roles in a Tesla Service Center
Develop site-specific learning plans to ensure compliance with requirements from both Tesla and our academic partners, delivering technical learning solutions to equip service employees for safe and Tesla-quality performance
Teach and facilitate participant learning in all START curriculum areas while continually seeking process improvements to model and effectively apply the Tesla Service mindset
Provide specialized training to Tesla Motors' Service staff on electric vehicles with complex automotive/electromechanical systems, including the powertrain, passive restraint system, steering/suspension/brakes, thermal management, and high-voltage DC systems as required
Maintain expert knowledge of maintenance and repair methods, techniques, parts, tools, and materials used in vehicle servicing, as well as effective problem-solving and customer service experience within the Tesla Service environment
Develop new START curriculum in close consultation with Tesla Academy, Service Teams, FTS, and Service Engineering Team, ensuring that programs and processes align with Tesla's objectives
Manage training location operations including but not limited to inventory management, vehicle maintenance, tool and equipment maintenance, location set-up, communications, and safety
What You’ll Bring
Degree or certificate from a university program in Automotive Technology or an equivalent qualification
Demonstrated ability to collaborate and act as a partner to academic institutions, adept at both teaching and coaching to facilitate others' learning
Ability to facilitate effective problem-solving initiatives and activities
Strong expertise in automotive system repair and training, including the capacity to read and interpret mechanical drawings and electrical schematics
Excellent verbal and written communication skills, and demonstrated confidence and professionalism in working customer-facing roles
Highly skilled with common workplace and database software (PowerPoint, Excel, Word, Outlook)