Wells Fargo Senior Operations Processor 

India, Tamil Nadu, Chennai 

504383399

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3 + Years experience in Adobe Experience Management Technology Business Systems Consultant
• Adobe Experience Management (AEM)
• Java Script, Jquery, HTML, CSS is desirable
• Knowledge of Jaws, Common Look, Crawford Tech, Open Access, NVDA vendor products and testing will be an advantage
• Understanding of readability and usability standards in relation to forms design.
• Ability to manage multiple projects with challenging deadlines.
• Research skills and ability to present data and solutions.
• Training skills - ability to create training materials and present to others.
• Ability to take documentation and apply to forms.
• Able to multi-task to accomplish tasks effectively.
• Adobe , Java script , Jqueury , HTML , CSS is desirable and will be an added advantage
• Able to interpret the documents or the requests received
• Analytical skills
• Attention to detail
• Excellent data entry skills
• Strong verbal & written communication skills
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship
• Ability to recognize and escalate any discrepancies identified or noticed while processing.
• Highly motivated with strong organizational and analytical skills and attention to detail.
• Flexibility to work different shifts and to work beyond scheduled work hours , if necessary
• Ability to succeed in a team environment.
• Ability to learn quickly and share knowledge with fellow team members.