Leadership & Team Development
- Lead and coach a team of high-performing Account Managers to drive customer retention, growth, and solution adoption.
- Foster a culture of performance, accountability, and professional development.
- Set clear goals, provide ongoing feedback, and build succession pipelines.
Commercial Strategy & Execution
- Develop and execute a customer growth strategy that aligns with both country and Uber’s broader sales and go-to-market objectives.
- Use data-driven decision-making to optimize account segmentation, expansion plays, and revenue targets.
- Ensure sales forecasting, pipeline management, and account planning are effectively executed.
- Monitor market trends, customer needs, and competitive landscape, adjusting strategies accordingly.
- Expand Uber’s footprint in key segments by building strong relationships with major accounts.
Customer & Market Engagement
- Act as a trusted advisor to key customers, ensuring Uber solutions drive measurable business impact that expand Uber’s footprint in key segments.
- Build strong relationships with C-level and senior stakeholders, negotiating complex deals with a solution-selling approach.
- Drive cross-functional collaboration with Operations, Product, and Marketing teams to tailor solutions to customer needs.
Financial & Operational Excellence
- Own revenue targets and P&L accountability for the Global Enterprise segment in Uber Eats Taiwan.
- Identify opportunities to improve sales efficiency, increase quota attainment, and optimize pricing models.
- Implement best-in-class processes for tracking performance, KPIs, and customer success in partnership with Commercial Operations.
Stakeholder Management & Cross-Functional Alignment
- Collaborate with regional and global leadership to shape Uber’s commercial strategy in Taiwan.
- Ensure alignment with cross-functional teams to drive product-market fit and support market-specific nuances.
- Advocate for customer feedback to influence product development and innovation.
- Represent Uber in industry events, conferences, and executive-level business engagements.
- Ensure alignment between local market operations and global commercial initiatives to drive consistency and scale.
Basic Qualifications
- 10+ years of experience in sales, account management, or commercial leadership roles.
- Fluency in Mandarin and English.
- Experience leading high-performing account management teams in a fast-paced environment.
- Strong track record of driving revenue growth, customer retention, and solution-based selling.
- Excellent ability to engage and negotiate with senior stakeholders (C-level, VP-level).
- Strong analytical and data-driven approach to decision-making.
- Experience working in complex, matrixed, and cross-functional global organizations.
Preferred Qualifications
- Experience operating in the tech or eCommerce industry.
- Knowledge of Taiwan’s F&B industry and growth prospects.
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .