Amazon Support Engineer - Incident Management AWS 

Ireland, Dublin 

503942777

AWS Infrastructure Services (AIS)You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities- Root Cause Analysis and Prevention: Identify and analyse recurring platform issues, leading projects to address root causes and implement long-term preventative measures.- Documentation and SOP Development: Design, create, and review documentation, including new standard operating procedures, to improve knowledge sharing and incident response speed.
- Mentorship and Knowledge Sharing: Provide mentorship to peers in technical troubleshooting and incident management best practices.
A day in the life
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Technical Troubleshooting and Debugging: Proven experience in troubleshooting and resolving complex technical systems issues.
- Analytical Documentation Skills: Experience in documenting technical findings and analysis.
- Scripting Knowledge: Practical programming ability with at least one scripting language (e.g., Python, Shell Script, PowerShell, Ruby, etc) to automate routine tasks and improve efficiency.
- Technical Support Background: 3+ years of experience in technical support, incident response, or a related field.