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Apple Retail Contact Center Demand Capacity Planner United States, Texas, Austin 50369855
16.02.2025
Description
- Forecast bookings, contacts and tasks to drive staffing decisions for our retail contact centers- Provide solutions and define strategies & plans to proactively address emerging issues and opportunities. - Partner with leadership to develop contingency plans when forecast assumptions differ from plan.
Minimum Qualifications
- 4+ years experience in finance, demand planning, capacity planning, forecasting, modeling, and/or supply chain planning.
- Exceptional analytical skills and forecasting capabilities with a proven ability to analyze complex datasets.
- Excellent Excel skills
Preferred Qualifications
- Expertise in contact center data, planning, and reporting
- Experience with Keynote, Tableau, SQL
- An affinity to “talking with numbers”; inherent aptitude to quantify and support conclusions with data.
- Ability to organize and handle multiple priorities simultaneously.
- Strong written composition and verbal communication skills, with the ability to work in a highly cross-functional environment.
- BA/BS in Business or Engineering related degree preferred.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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