Wells Fargo Legal Operations Processor - Summons & Subpoenas 

United States, Arizona, Tempe 

503630389

In this role you will:

• Support various operational tasks relating to subpoenas, summons, and other legal documents representing Wells Fargo
• Seek ways to improve customer service experience and determine proper course of action based on customer needs
• Perform moderately complex administrative, operational, and customer support tasks
• Negotiate with external customers to assure resolutions and deadlines are met
• Provide training to less experienced Legal Operations Processors
• Receive direction from supervisor and escalate non-routine questions
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement

Schedule:

• Monday – Friday 8:30 am – 5:00 pm MST/PST
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 6-8 weeks. Training hours are 8:30 am – 5:00 pm Monday – Friday (MST/PST). You are required to attend the full duration of this paid 6-8 weeks of training.
• We’re open from Monday - Friday, 8:00 am - 8:00 pm (EST). Your regular work schedule will be based on business need and may include working at least one weekend day and some holidays.

Required Qualifications:

• 2+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience in legal order processing
• Knowledge and understanding of processing and handling summons and subpoenas
• Experience managing a pipeline of work from assignment to completion
• Loan/Mortgage industry experience
• Ability to identify potential operational issues and legal risks
• Financial Industry experience
• Ability to achieve high production and quality standards
• Intermediate Microsoft Office skills
• Ability to read and interpret legal documents
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

Posting Location:

• 1305 W 23rd St. – Tempe, Arizona 85282

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work on-site at the posted work location
• Overtime is based on business need and volume of the department, could be required

This position is not eligible for Visa sponsorship

20 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.