Uber Localization Experience Program Manager 

United States, West Virginia 

502707586

About the Role

As a Localization Experience and Quality Program Manager – you'll work closely with our Uber AI Solutions, Product, Brand, Marketing, Regional and Operation teams to ensure quality oversight for key programs / projects. You’ll be the main point of contact to manage the work completed by external vendors and network of individual contributors from a growing digital Gig Marketplace, ensuring that they have the tools needed to deliver high-quality data projects. You understand the importance of scaling your efforts to meet the needs of the growing business.

On top of it all, you will be owning exciting quality programs, own quality standards, monitor audit performance, and drive continuous improvements - from AI driven language quality management, to data used for training Machine Learning / AI models.

What You’ll Do

1 . Own quality programs that drive the highest quality outputs.

2 . Identify quality issues and conduct root cause analysis to determine underlying problems.

3 . Implement appropriate solutions to resolve quality concerns and prevent recurrence.

4 . Work cross-functionally to refine processes, improve audit effectiveness, and enhance overall quality performance.

6 . Dedicate time to investigating localization issues found on our apps & website

7 . Use data to determine quality trends for your region’s languages and create action plans to address any systemic issues

8 . Proactively lead internal and cross-functional initiatives to identify areas for Quality process improvements

9 . Evangelize localization / globalization services with key stakeholders in regions and in HQ, or to external clients

10 . Develop, own and maintain relationships with regional stakeholders and key strategic clients

11 . Review and influence product requirement documents (PRDs/RFCs) related to Tools and Systems that can improve quality management processes

12 . Work closely with PMs/Engineers on product roll-outs, tool improvements/automation, and tech planning

What You’ll Need

1 . B.A. in Translation, Linguistics, Data, or similar field of study

2 . Minimum 5-7+ years of localization experience, preferably in the tech industry

3 . Experience using CAT tools (e.g. Smartling, WorldServer, Trados, Memsource, etc.)

4 . Experience managing Translation Memories, Glossaries, and Style Guides

5 . Experience working with vendors and freelancer resources to drive quality related performance

6 . Be proficient in and manage technical processes / programs and best practices around Quality, internationalization (i18N), multilingual products

7 . Excellent written and verbal communication skills

8 . Excellent Project / Program Management skills

10 . Ability to manage operations at scale

Bonus Points If

1 . Professional fluency in a language other than English highly preferred

2 . Master’s Degree in related field

3 . Knowledge and understanding of Machine Learning / AI

4 . Experience or solid knowledge on Data Analytics, Data Science, Statistics

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .