JPMorgan Account Specialist II 

United States, Indiana, Indianapolis 

502029015

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Teller Recon Service Account Specialist's work is creative, exciting, and different every day.

Job responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicates with customers in a metrics-driven environment
• Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Takes ownership of each customer interaction while treating them with respect and responding with empathy
• Works both independently and in a team environment
• Abides by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills

• 2+ years of customer interaction or customer support experience required, either by phone or face-to-face
• 1+ years computer experience, utilizing multiple computer applications in a Windows-based environment
• High school diploma or GED required

Preferred qualifications, capabilities, and skills

• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Hospitality, Restaurant or Retail industry
• Have a passion for helping people by solving problems, presenting, and explaining solutions
• Branch experience

Work Schedule:

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.