What you'll be doing - Provide consulting and technical support to our crucial game development customers.
- Have phenomenal communications with customers to respond to their inquiries and address issues.
- Be responsible for maintaining high-quality customer services, exploring solutions with Unity team members, and solving them to provide better services.
- You may also provide urgent support per the customer's request. To solve the problem, you will encourage positive relationships among the customer, game development team, technical support group, and multiple Unity departments to strive for a timely resolution.
- Mentor/lead the support team members to provide the best quality services for customers.
What we're looking for - Expertise in the video game industry. Required leadership/management experience in console game projects (i.e., Nintendo Switch, Playstation, Xbox, etc.)
- Variety of experiences in internal and external business coordination, especially in B2B customer relations, business consulting, technical support, etc.
- Excellent presentation and interpersonal skills and customer responsiveness enable well-mannered and flexible communication with customers.
- Solid business analytics skills for game development and technology projects.
- Native-level Japanese and Business English skills.
You might also have - Flexibility to adapt work hours to collaborate with overseas teams and customers and possibly to be on a business trip (domestic/international) on short notice.
- Professional experiences outside Japan and familiarity with US/European business protocols.
- Game development experience using Unity is an extreme plus.
Additional information - Relocation support is not available for this position.
- International relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position.
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