JPMorgan Payment Lifecycle Analyst - Billing Operations 

India, Maharashtra, Mumbai 

50177745

Job Responsibilities:

• Process with accuracy, care, and precision, and aim for "zero defects" or no mistakes in work processed.
• Work under the direction of a manager to ensure that the team is meeting its predefined goals in terms of service level agreement (SLA), standard operating procedures (SOPs), and other key performance indicators (KPIs).
• Deliver “Metrics That Matter” with consistent tracking and reporting.
• Handle critical client escalations regarding all billing-related concerns.
• Ensure regular preparation and reporting of business reviews.
• Work towards achieving current billing operations targets in partnership with the different operations teams, regional/LOB partners, functional groups, risk, and/or technology contacts.
• Learn the various systems used, processes performed, and reports completed. Possess a sound understanding of operational risk/control.
• Identify opportunities to preclude the occurrence of any client-impacting error.
• Assist with design, testing, and project plans for all new automation efforts and process improvement initiatives.
• Actively participate in FAST meetings and team huddles. Escalate issues timely to management.

Required Qualifications, Skills and Capabilities:

• Bachelor's degree is required
• Minimum 4 years of banking operations and financial service experience
• Ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint
• Must be a team player with strong attention to details, able to meet tight deadlines and work independently within a team concept

Preferred Qualifications, Skills and Capabilities:

• Understanding and experience on MS Excel, SQL, Robotic Process Automation (RPA) or Intelligent Solutions: UI Path and/or Alteryx, is a plus
• Experience in Billing Operations and/or other process related fields would be considered a plus
• Bachelor's degree in accounting or finance is preferred.