Cisco Technical Consulting Engineer BGP OSPF 

India, Karnataka, Bengaluru 

500812022

In this role, you will work with Cisco's CService Provider customers and collaborate with various teams, including Customer Expeirnece, product engineering, and the Sales. Our collaboration aims to improve overall experience of customers with Cisco’s Product and Services. Furthermore, you will work with the global Support team to ensure a seamless experience for our customers.

• Resolve customer issues remotely via email, phone, or collaboration tools such as Cisco Webex.
• Use Cisco labs to replicate customer-reported issues and test software fixes provided by the engineering team.
• Work effectively with Cisco engineering teams to resolve product-related issues and submit serviceability enhancements based on customer feedback and technical insights.
• Create and document troubleshooting procedures for new and common problems to assist junior engineers and enhance team knowledge
• Collaborate with technical leaders to support efforts in automation and innovation within the team.

• Bachelor's degree in a Engineering (Computer Science or Information Technology preferred).
• A minimum of 8 years of related industry experience, with at least 4 years of experience working with Cisco routing products such as ASR 9000, NCS 5000, and NCS 540.
• CCIE/CCNP certification or an industry equivalent is preferred, demonstrating advanced expertise and technical skills in networking.
• Requires knowledge of Cisco routing products and proficiency with their command line interface (CLI).
• Possesses working knowledge of Python scripting and automation.
• Basic understanding of AI tools.

• Possesses a solid understanding of IP networking concepts, including IPv4, IPv6, Multicast, ARP, QoS, and device-level security.
• Experienced with service provider technologies such as routing protocols (BGP, OSPF, IS-IS), MPLS, L3VPN, L2VPN,Segment-Routing and IPv6 routing.
• Possesses working knowledge of software programmability, automation, orchestration, and/or virtualization.
• Candidates with prior Technical Assistance Center (TAC) experience from a product-based company are preferred.
• Excellent written, verbal, interpersonal, and presentation skills, with a developing ability to function effectively in ambiguous circumstances.