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EY ServiceNow-Business Analyst-Senior 
India, Uttar Pradesh 
499769233

10.09.2024

BA is responsible for leading / driving end to end requirements management process in a ServiceNow implementation project. The role is required to have deep knowledge / experience on the ServiceNow platform and end to end functionality of one or more ServiceNow modules.


Key Deliverables:

  • Organise and drive requirements gathering workshops.
  • Responsible for capturing, analysis and documentation of business and functional requirements.
  • Create a close connect with the client business teams
  • Ability to translate business and functional requirements into technical requirements to aid development team
  • Understand and document As-Is business processes. Gather, analyse and contribute to design and reengineering of business processes
  • Coordinate with both client & development team to make sure requirements are clarified and signed off.
  • Coordinate and support UAT
  • Develop or contribute to development of job aids and training courses

Desired Experience:

  • Bachelor’s degree in job relevant field required.
  • Minimum 3-5 years of job-related experience required (prior IT project management experience in planning and implementing enterprise level systems, highly preferred)
  • Experience in HRSD/GRC/ITOM/SecOps/CSM required
  • Nice to have knowledge on Pre-Sales activity
  • Experience in IT Service Management processes and tools required
  • Experience in requirement analysis and business process re-engineering required
  • Prior experience in agile methodologies (experience in product management) preferred
  • Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings
  • Ability to work both independently and as part of a team
  • Demonstrated ability to manage and supervise staff and special initiatives
  • Demonstrated integrity, independent thinking, judgment, and respect for others
  • Demonstrated leadership, versatility and integrity



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