Your Role and Responsibilities Systems Administration and Maintenance: •Administer system components with the goal of meeting performance and usage requirements • Perform maintenance, installation, setup and configuration of systems • Monitor the integrity of the systems to ensure availability to users in a secure and controlled manner • Conduct system backups, optimisation, initiation of recovery procedures and routine troubleshooting • Liaise with relevant parties to meet installation priorities and prevent disruption of service • Produce systemic and/or ad hoc reports Systems Enhancement: • Assist with the development of new systems as per the system requirements • Implement systems security and integrity controls • Assist with new system testing and implementation • Assist with piloting of new tools, technologies, and/or processes. • Create systems documentation which records modifications and developments carried out • Maintain technical documentation including systems structures, system requirements, process flows, operating procedures and management guidelines
Troubleshooting and Resolution:
Oversee the assessment of risks to systems.
Identify complex system issues to provide advisory to the stakeholders.
Solve faults occurring in the operation of hardware and software.
Perform systems repairs.
Provide escalation support for issues presented by the user.
Required Technical and Professional Expertise
Bachelor’s degree in computer systems, information technology, or a related field (or equivalent experience).