Honeywell Technical Support Internship Security German 

Germany 

499395246

Bucharest ,
Romania

Key responsibilities:

• 1st line of support to Security Products Technical engineers and stakeholders over touchpoints; phone and e-mail, manage and log requests on Security Products asset system Salesforce/ NEX;
• Support Honeywell brands with further touchpoints under the multi-range support umbrella and issue customers with literature that can support and promote self-help;
• Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity;
• Supporting other parts of the business to resolve escalated issues arising from customer contact, i.e., complaint ownership and call escalation;
• Responsible for Inbound/Outbound Calls in relation to all types of queries and escalations from internal and external customers and effective problem resolution on basic and non-technical cases.

Key skills and qualifications:

• Final-year student in a bachelor's or master's technical degree program as Computer Science, Information Technology, Management Information Systems, Information Security, Cyber Security (or any technical related field);
• Second language: preferred English + German;
• Technical background either from IT, electronics or Security Products perspective, including access control, alarm systems, and CCTV;
• Computer literate – MS Office, specifically Excel and Outlook;
• Exceptional interpersonal and communication skills to support all levels of customers, both internal and external.

Our offer:

• Competitive Salary regularly increased based on your performance;
• Enjoy 25 vacation days per year, plus extra days off for life's special events;
• We provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses ;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fresh fruit days in the office.

• JOB ID: req465859
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt