IBM Internship Technical Support 

Romania, Bucharest 

394042131

Your Role and Responsibilities

• Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period.
• Using technical and negotiation skills in collaboration with other support operations/organizations to prioritize and ensure problem resolution.
• Performing support based on troubleshooting instructions for in-scope applications.
• Communicating action plans to the client or IBM representative, as appropriate.
• Recommending and implementing new features or improvements for existing technical support tools, procedures, and processes.
• Contributing to department attainment of organizational objectives and high client satisfaction.

Required Technical and Professional Expertise

• Last year student or fresh graduate of a technical faculty: Cybernetics, Computer Science, Mathematics etc.
• Understanding IT solutions and networking Operating systems: Unix, Linux – beginner
• SQL database knowledge – beginner
• Cloud computing knowledge (AWS/ Microsoft Azure) – beginner to intermediate
• Communication skills
• Analytical and problem-solving skills
• Time management skills
• Pro-activeness and willing to bring innovation forward
• German – at least at an intermediate level

–