Citi Group Enterprise Functions Controls Testing Head Director 

United States, Florida, Jacksonville 

499168872

The Enterprise Functions Controls Testing Head leads and directs a team of approximately 42 controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution. The position closely follows latest trends in controls testing and adapts them for application within own job and covered businesses and functions with frequent engagement to senior managers at Director or Managing Director levels.

Excellent management and communication skills required to negotiate internally, frequently at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advising business and function partners regarding control execution. Necessitates a degree of responsibility over technical strategy. Responsible for supporting the Global Functions Control Testing Utility Head on handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Leads the Enterprise Functions Controls Testing Utility by independently assessing Controls and proposing actions to address the root causes that persistently lead to Control failures by challenging both historical and proposed practices.
• Holds responsibility for controls testing program and for assessing the design of in-scope controls.
• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for detecting unmitigated risk arising from failed internal processes, inadequate controls, and emerging risks in partnership with the Citi businesses & functions.
• Works with colleagues in other areas of Risk Management, Compliance/Control, and the Businesses to assure appropriate management of Operational Risk processes with appropriate controls.
• Identifies emerging operational risks in the context of the current economic, regulatory, and business environment and proposes measures the business could take to mitigate those risks.
• Investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).
• Communicates and interprets Managers Controls Assessment (MCA) controls testing results and trends to audit, business, compliance, and legal senior leadership – e.g., Operating Risk Forum, Quarterly Risk Assessment (QRA) Meeting, Business Risk and Control Committee.
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing scope.
• Sets ambitious and measurable control testing goals for self and teams that align to business strategy and support business strategy realization.
• Clears obstacles for team through business cases, influence, education, and relationship leverage – whether it be resource, process, or knowledge gaps.
• Coaches direct reports and any level of team member on topics ranging from team capacity management to specific testing design and execution points, and from performance management to testing platforms basics.
• Drives team for continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Undertakes any additional duties assigned and as needed that are commensurate to this position’s skill levels and experience levels in support of fulfilling Control Testing Utility objectives.

Qualifications:

• 15+ years relevant experience, including 8+ years’ managerial experience.
• Experienced in Operational and Compliance Risk.
• Experienced in banking products and processes especially high risk manual and semi-automated processes.
• Demonstrated analytical ability; asks insightful questions, breaks analytical challenges into workable components and draws meaningful conclusions. Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.
• Proficient in developing new ideas to mitigate risk and improve current processes.
• Prioritizes high impact potential problems effectively. Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment. Articulates clearly how risk technology supports unit's business, as well as the issues due to gaps between the current technology and known business requirements. Ability to measure and assess the impact of rare-event risks. Well-versed in reviewing the dimensions of risk.
• Advanced Leadership skills and operates as a leader with an understanding and appreciation for diverse backgrounds.
• Experience managing teams with broad accountability in a complex environment. Ability to work effectively in a cross-functional organization Ability to balance strategic priorities with tactical actions Proven track record and accountability in making quick decision that have an immediate impact on business financials.
• Excellent communication skills required to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary.
• Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).

Travel Requirement:

• Less than 25% of the time.

Education:

• Bachelor’s/University degree, Master’s degree preferred.

Responsibilities:

• Assist in the lead of governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e.. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
• Review and provide governance over the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Manage and report on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
• Oversee the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Review and challenge within the FLUs the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
• Oversee the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
• Assure adherence to the MCA Standard through controls after the execution of a process (QA).
• Provide governance over Operational and Compliance Risk in accordance with established Policy requirements.
• Manage implementation within teams to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
• Manage and report on Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
• Oversee the process to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
• Determine approaches to ensure adequate governance and training are in place to support management of Risk profiles.
• Assure the risks associated with New Activities and changes to the Business are well understood and adequately controlled (if applicable).
• Support operational risk scenario analysis and stress testing for Operational Risk Capital requirements.
• Manage risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).
• Oversee that risk and control responsibilities and accountabilities are embedded within FLUs, including providing training and leading by example.
• Manage the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Anticipated Posting Close Date:

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