Nike Tech Ops Support Engineer 

United States, Tennessee, Memphis 

498578039

This role will report to the Manager of North America Technical Services WCS. You will work closely with your Warehouse Management System (WMS) counterpart to investigate systems integration incidents between the Warehouse Management System (WMS) and the Warehouse Control System (WCS). You will also have direct interactions with Logistic Center employees and management responding to product routing issues and service requests. Cross-collaborative partnerships will be cultivated across multiple business units including operations, maintenance, IT and 3rd-party vendor partners.

You will troubleshoot and communicate effectively on varying degrees of production support incidents involving MHE Systems, Automated Packing systems and Robots with the goal of minimizing downtime and impact to Nike’s revenue. You will ensure standards, processes and policies are adhered to within the department. You will provide input with regard to status, change and problem management. You will communicate suggestions for improvement to standards, policies, and procedures.

• Bachelor’s Degree in Computer Science, Engineering,Information Systems or IT-related subject area or equivalent combination of relevant education, and experience
• Minimum of 1 year systems software support experience
• Competent and comfortable with SQL scripting
• Knowledge of warehouse systems
• Previous experience working with Warehouse Control System (WCS) applications in a distribution center environment, preferred
• Strong technical skills
• Comfortable working around motorized equipment
• Schedule flexibility for supporting a 24x7 environment