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Wells Fargo Quality Assurance Administrator - Spanish Philippines, Maypajo 497990139
In this role, you will:
Monitor and evaluate the quality of inbound or outbound customer calls
Document quality issues and performance measures for management review
Oversee a group of service monitors
Provide information and assists in the feedback and formal education process of other staff
Work closely with both internal and external customers to meet their service needs
Act as a subject matter expertise
Provide information and assist in the feedback and education to staff
Required Qualifications:
2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Must have at least 2+years of QA experience
Bilingual speaking proficiency in Spanish/English
Job Expectations:
Supporting CSBB CS enterprise teams by auditing voice calls of bankers.
Candidates must be amenable to support 24/7 operations
Candidates must also be amenable to work onsite at the location posted
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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