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Wells Fargo Quality Assurance Administrator 
Philippines, Caloocan 
269944927

18.08.2024


In this role, you will:

  • Monitor and evaluate the quality of inbound or outbound customer calls
  • Document quality issues and performance measures for management review
  • Oversee a group of service monitors
  • Provide information and assists in the feedback and formal education process of other staff
  • Work closely with both internal and external customers to meet their service needs
  • Act as a subject matter expertise
  • Provide information and assist in the feedback and education to staff


Required Qualifications:

  • 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, education


Desired Qualifications:

  • Excellent verbal, written, and interpersonal communication skills
  • Intermediate Microsoft Office skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to work independently and be self-motivated
  • Ability to work effectively in a team environment

Job Expectations:

  • Amenable to work on a night shift schedule, follow US holidays, and observe an onsite work set-up (5NEO)

20 Aug 2024


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.