Palo Alto Principal Escalation Engineer 

United States, California 

495776608

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

The Senior Architect, Managed Security Services holds a pivotal mandate: defining and driving the technical standard for Next-Generation Managed Security Services across Asia Pacific and Japan.

This is a specialized, high-impact technical role designed for a strategist who understands the intersection of advanced security architecture and service provider economics. You will not just be deploying products; you will be architecting scalable, multi-tenant service platforms that empower our most strategic Managed Security Services Providers (MSSPs)/Managed Detection and Response (MDR) providers to transform their operational capabilities.

As a key member of the Technical Solutions Architect team, you will act as the technical conscience for our partner ecosystem, moving them from legacy monitoring models to hyper-automated, platform-centric security delivery. We are looking for a rare blend of deep SOC/Cloud expertise, architectural systems thinking, and the executive gravitas required to influence the long-term service roadmaps of the region's top providers.

Your Impact

In this specialized role, you will act as the primary technical authority for:

• Service Design & Creation: Co-designing high-margin, high-efficacy service catalogs with partners. You will translate the Palo Alto Networks portfolio into deployable, scalable managed service offerings (MDR, SASE, Cloud Security).

• Architecting for Scale: Developing reference architectures that prioritize multi-tenancy, API-driven automation, and operational efficiency to lower the "cost-to-serve" for our partners.

• Strategic Influence: Engaging directly with Partner CTOs and VP-level executives to align their technical strategy with our platformization vision, driving mutual revenue growth through differentiated service offerings.

• Feedback Loop: Acting as the technical voice of the JAPAC MSSP market, identifying specific product enhancements (specifically regarding multi-tenancy and portal integrations) to sharpen the competitiveness of the Cortex and SASE portfolios.

• Elite Teaming: Collaborating with a cross-functional team of Account Managers, Solution Consultants, and Global Product leaders to execute complex, high-stakes service transformations.

Your Experience

We are seeking a practitioner with a proven track record in high-scale environments. The ideal candidate views security not just as a control, but as a deliverable service.

• 12+ years of cybersecurity architecture experience, with a specific focus on Security Operations (SecOps/SOC) and architectural scale.

• Service Provider DNA: Deep, first-hand understanding of the MSSP business model, including multi-tenancy requirements, unit economics, SLA management, and the lifecycle of service creation.

• Technical Depth: Advanced knowledge of AI Driven SOC principles. Experience with API integration and automation strategy is highly preferred.

• Executive Presence: Ability to command a room and simplify complex architectural concepts for C-level audiences.

• Thought Leadership: A passion for advancing the industry—previous participation in technical forums, white paper authorship, or speaking engagements (e.g., Black Hat, BSides, or regional equivalents) is a strong plus.

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.