Bank Of America Lead Operations Representative - 2nd Shift 

United States, Texas, Dallas 

493707552

Job Description:

Job Description:
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Tuesday - Friday 2:00pm - 10:30pm CST and Saturday 11:00am - 7:30pm CST

Responsibilities:

• Contributes to overall success of an Operations team as an individual contributor

• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise

• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners

• Provides functional expertise knowledge to projects or initiatives relating to the business unit

• Maintains internal operational and financial controls and works within the risk appetite of the business unit

• Continues to review processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

• 10 Key data entry experience

• Highly organized with strong attention to detail and accuracy

• Strong typing proficiency

• Excellent time management and prioritization skills, with ability to meet deadlines

• Strong operational business acumen

• Self-starter/Self- Motivator

• Exhibit excellent verbal, written communication and interpersonal skills

• Demonstrate the ability to multi-task, strong attention to detail

• Microsoft Office proficient

Skills:

• Active Listening

• Adaptability

• Attention to Detail

• Collaboration

• Data Collection and Entry

• Critical Thinking

• Customer and Client Focus

• Oral Communications

• Planning

• Reporting

• Account Management

• Conflict Management

• Decision Making

• Inclusive Leadership

• Process Management