Bank Of America Loan Servicing Admin 

United States, North Carolina, Charlotte 

493388465

Job Description:

Job Description:

Primary responsibility is to serve as point of contact for assigned Borrower and Lender/Investor for all loan related servicing matters on moderately complex deals. With some supervision, deliver the highest level of service to lenders/investors, borrowers, vendors and internal business units while ensuring compliance with servicing agreements, government regulations and/or Company policies. Keys all transactions into System of Record/Loan Servicing System and/or workflow tool. Ensures all communication occurs timely and accurately. Monitor assigned loans to ensure funding and payment compliance with loan servicing agreements, loan documentation and Lender/Investor instructions. Coordinate fundings with Fulfillment and Assignment Desk as needed. Monitor, research or instruct payment processing for borrower payments, disbursements, fees, and collect appropriate fees due lender or servicer. Perform payoff quotes and related calculations including prepayment calculations. Maintain past due principal, interest and fees as well as reconciliation exceptions within acceptable levels. May assist managers in directing workflow and performing QA.

Responsibilities:

• Primary responsibility is to serve as point of contact for assigned Borrower and Lender/Investor for all loan related servicing matters on moderately complex deals.
• Assist with the onboarding of new lenders prior to Assignment activity.
• Process trades in both systems (Clear Par and LIQ) for assigned portfolio.
• Communicate with Borrower and lenders on a timely manner to achieve trading SLAs.
• Monitor automation reporting to make sure tickets are completed accurately on SOR.
• Work closely with QA team to remediate errors on a timely manner.

Required Qualifications:

• 1+ year of Loan servicing experience
• Attention to detail
• Excellent verbal and written communicationskills
• Strong analytical and problem solving skills
• Excellent organization skills
• Ability to work independently
• Solid technical skills with Excel (Advanced), SharePoint, Access

Skills:

• Adaptability
• Attention to Detail
• Data Collection and Entry
• Written Communications
• Analytical Thinking
• Oral Communications
• Prioritization
• Problem Solving
• Recording/Organizing Information
• Customer and Client Focus
• Data Quality Management
• Quality Assurance
• Relationship Building

Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent work experience

1st shift (United States of America)