Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
The Incident Response Sales Program Lead will have the unique opportunity to partner closely with Unit 42 Incident Response sales leaders, Unit 42 consultants, clients, cyber insurance providers, and cybersecurity attorneys to assist with contracting, quoting, order fulfillment, and invoicing, as well as working with Unit 42 subcontractors for outsourced engagements. As the Incident Response Sales Program Lead you’ll be responsible for improving scalability along with supporting the rollout of enhanced processes, programs, and tools to improve the Unit 42 team's effectiveness with Incident Response engagements during the pre-sales cycle.
This role requires a strong, professional, and collaborative individual who is detail oriented, and is able to work cross-functionally to drive successful execution, as you will work closely with members of Unit 42 Sales, Unit 42 Customer Success, Unit 42 Consulting, our partners, , Unit 42 Operations, IT teams, our partners, our clients and more.
Your Impact
Primary point of contact in pre-sales assistance with internal sales, the client, legal counsel, insurance, and other stakeholders.
Communicate our various ways to contract based on the use case.
Assist Sales, Unit 42 Consultants, Clients, and Incident Response partners on contract drafting such as statements of work, engagement letters, and master services agreements.
Assist with accurate Incident Response quoting in Salesforce.
Reporting of contract and quoting status for Incident Response inbounds.
Work with clients and third parties to ensure seamless invoicing.
Ensure contracts are fully executed and tracked appropriately.
Collaborate with Incident Response leadership and Unit 42 authorized subcontractors for assisting with outsourced contracts.
Work with Legal on contract negotiations and template updates.
Ability to identify process improvements and recommendations for increased scalability.
Independently lead workstreams - Define the approach & plan, execute autonomously, and drive cross-functional alignment.
Review Sales central operations processes and policies to help enhance workflow and develop a stronger operating mode.
After-hours and weekend assistance may be required from time to time.
Your Experience
3-5 years of sales support or consulting operations experience in a high-tech company, with demonstrated ability to work cross functionally with multiple teams.
Having previously worked in a client facing role.
Independent thinker with endless curiosity, who is enthusiastic, driven, positive mindset, keen to learn and a team player.
A self-starter with the ability to manage multiple inquiries at once.
Excellent analytical and problem-solving skills, combined with strong business judgment.
Having worked in a services or consulting organization or supporting a sales org.
Strong written, verbal, and presentation skills.
High level understanding of selling through a channel model.
Experience with Salesforce, Docusign, G-Suite, other SaaS tools
BA/BS in business, economics or equivalent experience required
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $114,000 - $157,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
