IBM Process Analyst – Learning Administration 

India, Karnataka, Bengaluru 

492392607

• Creating courses/classes via the Learning Administration System (LMS)
• Enrolling learners to classes
• Modifying course/class data
• Cancelling courses/classes

Required Technical and Professional Expertise

• HR Graduate / Post Graduate (MBA HR is preferred)
• Excellent communication skills in English both oral & written
• 2 – 3 years of overall experience with minimum of 2 years in handling Learning Administration for any International IT / ITES Company
• Strong knowledge of MS Excel
• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Effectively Works with Others – Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
• High degree of numeracy skills with meticulous attention to details
• Team work – the ability to work well within the team is key to this role

Preferred Technical and Professional Expertise

• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Ability to work under tight timelines and have been part of change management initiatives.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Enhance technical skills by attending educational workshops, reviewing publications etc.