Your Role and ResponsibilitiesAs a Service associate -Learning Administration, you are responsible creation & administration of Learning modules.
Responsibilities :- Creating courses/classes via the Learning Administration System (LMS)
- Enrolling learners to classes
- Modifying course/class data
- Cancelling courses/classes
Required Technical and Professional Expertise
- HR Graduate / Post Graduate (MBA HR is preferred)
- Excellent communication skills in English both oral & written
- 2 – 3 years of overall experience with minimum of 2 years in handling Learning Administration for any International IT / ITES Company
- Strong knowledge of MS Excel
- Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
- Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
- Effectively Works with Others – Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
- Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
- High degree of numeracy skills with meticulous attention to details
- Team work – the ability to work well within the team is key to this role
Preferred Technical and Professional Expertise
- Ambitious individual who can work under their own direction towards agreed targets/goals.
- Ability to work under tight timelines and have been part of change management initiatives.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Enhance technical skills by attending educational workshops, reviewing publications etc.