Job Responsibilities
- Responsible for accuracy and timely, handling of Tax reclaim rejections with Tax Authority within the stipulated window.
- Preparing reconciliation across market where reclaims are filed with sub-custodian.
- Liaising with Tax authority globally via email or physical letter while responding on reclaim rejections.
- Updating and presenting key metric information to management.
- Ensuring 100% accuracy in processing daily and monthly deliverables.
- Regular chasers are sent to tax authority or sub-custodians to obtain reclaims status.
- Updating the core processing applications with transaction statuses
- Continually suggest improvements to enhance the process and reduce manual intervention.
- Work to strict and tight deadlines. Assist with the development of new processes or controls and ensure they are clearly documented and communicated.
- Ensure issues are raised / escalated and driven through to resolution. Ensure risks & dependencies are highlighted, with mitigation options presented.
- Comply with set guidelines, procedures, rules and regulations; work as a team to achieve SLA’s for the process and individual targets.
- Assist with training documents and training staff on new and revised processes. Implement a control function platform, maintain procedure documents, and help drive control-centric environment.
- Strong client focus and relationship-building skills across lines of business, act as an escalation point for team and some cross department issues.
Required qualification, skills and capabilities:
Candidate should have/demonstrate the following qualifications/skills and attributes:
- Bachelor’s or Master’s degree with accounting and taxation background with 3-6 years of experience.
- Chartered Accountant 1-2 years or equivalent degree.
- Enthusiastic and articulate with excellent communication and written skills with clear, concise & logical documentation ability.
- Must be able to maintain and operate in an environment of high standards of risk and control.
- Ability to work in a dynamic environment with conflicting priorities.
- Attention to detail and ability to work independently as well as collaborate, partner and work in a team environment.
- Excellent relationship building and stakeholder management skills.
- Strong data management and problem-solving skills.
- Meticulous with strong analytical skills and a high aptitude for numbers and MS office (Excel, PowerPoint) proficiency.
- Team player with ability to work with colleagues in a collaborative manner, as well as being able to proactively progress multiple tasks independently.