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Red hat Platform Technical Account Manager 
Brazil 
490785459

26.06.2024

What you will do

  • Perform technical reviews and share knowledge to proactively identify and prevent issues

  • Gain an understanding of customers' technical infrastructure and environment, hardware, and products

  • Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues

  • Provide advice and guidance to customers about their current and future Red Hat products

  • Create documentation regarding customer issues and technical details on how to resolve them

  • Manage and grow customer relationships by delivering attentive, relationship-based support

  • Travel occasionally to visit regional customers

  • Serve as the customer's advocate within Red Hat

What you will bring

  • 5+ years of Linux or UNIX system administration experience

  • Prior experience in a support, development, engineering, or quality assurance organization

  • Technical knowledge of the Linux kernel and Linux file system

  • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

  • Outstanding verbal and written communication skills

  • Ability to convey complex information to customers clearly and concisely

  • Ability to manage multiple issues and projects with an eye for detail

  • Hands-on experience with a variety of hardware vendors

  • Experience in system management, cloud, or server virtualization is a plus

  • Bachelor's degree in a technology-related discipline, preferably computer science or engineering

  • Previous knowledge in some technologies such as Ansible, Satellite, and Insights

  • Red Hat Certified Engineer (RHCE) is a plus