EY Senior Consultant/ Manager-Marketing Sales 

United Kingdom, Northern Ireland, Belfast 

490758345

We have a number of exciting, client facing roles for individuals with demonstrable consulting experience in the following areas:

• Customer Strategy Design & Implementation such as customer segmentation, loyalty strategy, customer lifecycle management.
• Customer Centric Operating Model Design
• Workshop Development and Facilitation
• Stakeholder and Client Engagement and Management
• Sales and Marketing Strategy, Operating Model design and Optimisation
• Digital Transformation through Human Centred Design, CX Design, Service

Your key responsibilities

• Be involved in the delivery of projects across the end-to-end project lifecycle, from research, business case development to project execution and close-out.
• Deliver and implement strategies, including marketing strategy, sales & go to market strategy and CX strategy to enhance customer loyalty and experience.
• Engage directly with senior client stakeholders to drive business outcomes by facilitating client workshops and cooperating on projects to improve organisational results and customer experience.
• Be able to effectively analyse and define business and customer requirements through stakeholder engagements, reviewing existing processes and researching customer needs.
• Develop and implement customer strategy including operating model design and optimisation
• Deliver Digital Transformation through Human Centred Design, CX Design, Service Design and Operating Model Design

Skills and attributes for success

• Programme Management: Ability to manage and deliver projects across the entire project lifecycle. Strong organisational and time management skills.
• Workshop Development and Facilitation: Expertise in developing and facilitating client workshops with strong presentation and communication skills.
• Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship-building and interpersonal skills.
• Design Thinking, Business Design, and Innovation: Strong problem-solving and creative thinking skills. A passion for innovation and a relentless drive to deliver exceptional client outcomes.
• Strategic Thinking: Ability to develop and implement strategies to enhance customer loyalty and experience. Strong strategic planning and execution skills.
• Customer-Centric Mindset: Focus on enhancing customer experience and driving customer-centric transformations.

To qualify for the role, you must have

• A minimum of 4-5 years of experience in customer experience at Senior Consultant Level, 6-7 years at Manager, consulting, or a related field.
• Proven track record of delivering successful customer transformation projects. Experience in customer segmentation, loyalty strategy, and customer lifecycle management. Ability to develop and implement comprehensive customer strategies.
• Experience in customer segmentation, loyalty strategy, and customer lifecycle management. Ability to develop and implement comprehensive customer strategies.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Expertise in designing and optimising sales and marketing strategies. Ability to develop and refine operating models for better business outcomes.
• Understanding of Martech, CRM platforms (SF, SAP, Microsoft dynamics etc.), CPQ and data & analytics
• Understanding of digital and emerging technology

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.Plus, we offer:

• Support and coaching from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Hybrid Working
• Pension/Discounted Health Insurance
• Web Doctor
• Purchase of Additional Annual Leave
• Free Gym Membership
• Travel Pass
• Maternity & Paternity Leave
• Bike to Work Scheme
• Referral Bonuses & Recognition Awards
• Tech MBA paid by EY

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.