Nokia Service Operations Engineer 

India 

490386015

• Core/ STP/ FLDS/ Access CEN network maintenance
• Optical domine DWDM/ Access network maintenance and alarm clearance
• Customer interaction
• Coordination with all Engineers for Data/ Optical fault rectification/ Preventive maintenance activities.
• Network Upgradation activities
• Coordination with Infra provider and Fibre team for quick restoration of services.
• Coordination for all Project activities related to Data operations
• Coordination for Preventive maintenance activities
• Performance reports (CRC/FCS/ Packet drop/ Flap/ Congestion etc,. analysis and action to be taken
• Autonomously performs tasks with a moderate level of guidance and within guidelines and policies.
• Analyses factual information and possible solutions, makes independent judgments, decisions and recommendations and solves a range of straightforward problems through knowledge and professional experience.
• Supports transfer of concepts for professional direction of own organisational unit into actionable measures.
• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.
• Develops customer relationship on day-to-day basis.

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.specialised or broader knowledge of theory and principles within a professional discipline. Typically 1-2 years directly related experience and a graduate equivalent degree.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark