JPMorgan Content Design Vice President - Chase Travel 

United States, Texas, Plano 

490137881

Job responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
• Operate independently while maintaining the required level of visibility, ensuring alignment with management's strategic vision.
• Support AI Product and cross-product teams within Chase Travel, fostering collaboration and defining scope with various product areas.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience
• Demonstrated ability to operate independently and adapt to varying levels of management involvement.
• Strong systems thinking skills, with the ability to foresee challenges and make strategic decisions.
• Ability to navigate complex controls environments while also delivering projects that meet both customer and business needs.
• Expertise in building strong relationships and collaborating effectively with diverse personalities.
• Ability to comprehend and design for the complexities of AI-enabled products, with a willingness to develop expertise in this area.

Preferred qualifications, capabilities, and skills

• Direct experience designing AI-enabled products, with a keen interest in developing expertise in this area if not already possessed.
• Ability to manage and thrive in diverse project environments, from fast-paced and agile to structured and methodical.
• Experience in cross-functional collaboration, particularly in environments requiring partnership across multiple product areas.