PNC Technology Senior Learning & Development Program Specialist 

United States, Ohio 

489476210

The LDPS Sr. should be:
• Innovative and creative with ability to use data to drive decision making
• Knowledgeable on training and developing employees
• Good communication skills incl. presentation skills
• A detail-oriented project manager with an agile mindset
• A strong cross-functional teammate
• Experienced in technology as a developer, software engineer, or data scientist
• Experienced with risk management, fraud, cyber security, or operations
• Coding languages
• Artificial Intelligence & Generative AI
• Process improvement
• Technology training
• Microsoft Tools, incl. SharePoint
Job Description

• Designs, implements, evaluates, and maintains an organization's learning programs or initiatives. May be held accountable to train and coach other members of the team.
• Create and maintain program or initiative resources, including task lists, communication plans, facilitator guides, measurement templates, and program portals.
• Manage the design or implementation of programs or initiatives, including coaching others on how to execute on program task lists and other resources. Monitor the program or initiative experience to determine efficiency and effectiveness, and recommend areas of improvement to achieve and deliver higher quality programs or initiatives.
• Partner with T&D Staff and Business Unit Managers to identify content changes, design, and maintain up-to-date program or initiative content. Communicate any changes in content to all program or initiative stakeholders.
• Execute the program or initiative measurement strategy, including synthesizing measurement from each cohort for reporting to business partners, T&D Staff, and other stakeholders, as appropriate.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Managing Multiple Priorities, Problem Solving, Project Management, T&D: Trends and Directions, Training And Development, Training Evaluation, Training Needs Analysis, Training Programs ManagementRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

California Residents

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