Amazon Technical Support Engineer GSE Automation Project Kuiper 

United States, Washington, Kirkland 

48878961

In this position, you will primarily lead technical troubleshooting during critical downtime events to ensure peak system performance. Additionally, you will enhance documentation and contribute to design and development initiatives based on first-hand feedback gained during your support activities.Key job responsibilities
- Troubleshoot complex technical problems.
- Deep dive on technical details and lead solutions.
- Support operations and integration of automated test, SCADA, and manufacturing applications
- Design and implement OT infrastructure solutions for production environments- Create and maintain self-service troubleshooting tools and documentation
- Manage system-driven high severity downtime events and drive rapid resolution
- Monitor and report on fleet-level availability and performance metrics
- Lead technical troubleshooting and root cause analysis for automation systems- Manage support escalations
Export Control Requirement:
A day in the life
The role requires hands-on technical expertise combined with strategic thinking to drive continuous improvement and deliver business-aligned solutions in an active production facility.The typical schedule requires 4 days in-person per week, including one weekend day (Saturday or Sunday) to align with Kuiper production shifts.

- Bachelor's degree or above in Computer Science, Computer Engineering, Systems Engineering, Electrical Engineering, or other related discipline
- Experience in automating, deploying, and supporting infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience in networking, storage systems, operating systems and hands-on systems engineering
- Experience with Linux/Unix