Addresses Transactional technical queries related to operational & maintenance of products
Diagnostics, troubleshooting, analysis, and resolution of support issues
Highly end customer facing over phone, chat & e-mail
Kaizen/operational improvements;
Create/update Knowledge Base & reliant on documentation
Tech co-mentorship for peers;
Multi-language support;
Required Regional support;
Project participation (A3)
Key requirements:
Batchelor’s degree in the engineering or natural sciences segment (e.g., Chemistry), with a strong preference for profiles with Mechanical Engineering background .
Minimum 1 year of experience working in a customer-oriented role, with a chance to consider fresh graduates who have worked in customer facing roles during their studies.
Advanced level of English, written and spoken, is a must-have, with a strong preference for advanced proficiency in one or more of the following languages: German, Spanish, French, and/or Italian.
Team player, with a self-motivated, stress-resistant personality.
Previous exposure to troubleshooting technical issues is preferred.
We Offer:
Market-specific training and ongoing personal and professional development with support of senior principals
Extra-week of holiday, semi-flexible working hours
Benefit portfolio including meal allowance, pension insurance, Benefit Plus Cafeteria program, discounted phone tariff, Multisport card for free or discounted access to sports and leisure facilities, global partnership and discounts and more