Boston Scientific Senior Quality Manager - Service Engineering 

United States, Minnesota 

487028361

Leadership and Team Management

• Lead, coach, and develop a team of 6–8 Service Quality Engineers supporting all BSC divisions and their respective service development projects.
• Build a high-performing, engaged, and collaborative team culture focused on technical excellence, accountability, and customer-centricity.
• Define clear priorities, allocate resources, and balance workload across multiple programs and divisions.
• Drive employee development plans that enhance systems thinking, problem solving, and quality leadership capabilities.

Product Service Quality Leadership

• Provide quality leadership for service development activities throughout the product lifecycle — from concept through sustaining engineering and post-market support.
• Ensure service readiness and reliability are considered during product design and transfer, and that service documentation, tools, and processes meet quality standards.
• Ensure appropriate review and approval of service-related deliverables such as Service Risk Analyses, Service Plans, FRUs, Service CAFs, and Service systems readiness.
• Support effective management of product field issues, signals, and CAPAs related to service performance.
• Facilitate data-driven decision-making by linking field performance data to design and service process improvements.

Cross-functional Collaboration

• Act as the primary Quality partner to the Service Development Engineering leadership team , ensuring alignment between service design, field reliability, and regulatory compliance.
• Collaborate with Divisional Quality , Post Market Quality and Regional Quality teams to share best practices, harmonize approaches, and ensure global consistency.
• Partner closely with the Sr. Quality Manager – Business Process & I&S Steward to strengthen the integration of product-specific service quality within the broader Installation & Servicing process.
• Build strong working relationships with leaders across R&D, Manufacturing, Regulatory, Field Service, and Commercial teams to enable quality-driven service innovation.

Capability and Culture Development

• Lead initiatives to build Service Quality Engineering capabilities including standardized tools, training, and technical frameworks.
• Champion the development of a learning culture focused on root cause analysis, risk management, and continuous improvement.
• Drive cross-functional quality maturity through coaching, mentoring, and alignment of key quality system processes.
• Foster a mindset of curiosity and collaboration within the Service Quality community, encouraging data sharing and best-practice exchange across divisions.

Process Maturity and Continuous Improvement

• • Partner with the I&S Steward and Business Process teams to enhance the effectiveness of the Service Quality and Installation & Servicing processes.
• Identify and implement process improvements to increase efficiency, reduce service-related nonconformances, and strengthen compliance.
• Monitor and report service-related quality metrics, including field reliability trends, CAPA effectiveness, and process health indicators.
• Ensure audit readiness for service-related quality processes and documentation.

Required Qualifications

• Bachelor’s in Engineering, Quality, or related technical discipline.
• Minimum 10 years of experience in Quality Engineering, Service Quality, or Product Development within a regulated industry (medical device preferred).
• Minimum of 4 years in people leadership roles managing technical teams.
• Demonstrated success in building and developing high-performing teams.
• Strong knowledge of Quality Systems (ISO 13485, FDA QSR, ISO 14971).
• Skilled in CAPA & risk management, and quality data analytics.

Preferred Qualifications

• Master’s degree in Engineering, Quality, or related technical discipline.
• Experience working in Capital Equipment or Operations Quality in Medical Device industry
• Strong track record of collaboration across global or multi-divisional organizations.
• Experience with product service readiness, reliability engineering, and post-market surveillance.
• Skilled in quality data analytics.
• Proficient in SAP, PLM, or related enterprise quality systems.
• Lean/Six Sigma or project management certification preferred.

Maximum Salary: $ 232000

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.