Key Responsibilities:
Manage end-to-end onboarding for institutional investment management clients in coordination with TSOs.
Serve as the central point of contact for onboarding activity, including document collection, issue resolution, and internal coordination.
Build a deep understanding of the bank's onboarding practices and AML KYC policies, as well as entity structures as it relates to asset managers and private capital.
Communicate onboarding and regulatory documentation requirements to clients and ensure timely, complete submissions.
Conduct initial reviews of documentation for accuracy; flag and resolve gaps in coordination with internal partners.
Initiate AML, KYC and tax processes and ensure regulatory requirements are addressed promptly and accurately.
Provide clients and internal teams with regular updates, including progress trackers and detailed action items.
Schedule and lead weekly onboarding calls with clients and internal stakeholders to track progress and maintain alignment.
Maintain accurate client and account data in internal systems, with attention to tax, legal, and hierarchical coding.
Identify and recommend opportunities to simplify, enhance, and streamline onboarding processes and documentation workflows.
Contribute to onboarding reporting and metrics, including cycle times, documentation quality, and key risk indicators.
Job Qualifications:
Bachelor's Degree or equivalent work experience
5 years of experience in client onboarding, treasury services, operations, or compliance within financial services.
Experience working with institutional clients such as asset managers, private capital firms, broker dealers, and exchanges.
Strong familiarity with cash management and treasury products, including account structures, fx, liquidity, card, and payment solutions.
Understanding of AML, KYC, FATCA, CRS, and other relevant regulatory frameworks.
Excellent communication skills, with the ability to engage clients and internal stakeholders professionally and clearly.
Organized, proactive, and capable of managing multiple onboarding streams and meeting deadlines.
Problem-solving mindset and interest in driving continuous improvement in onboarding processes.
Proficiency in Microsoft Office; familiarity with SalesForce, Tableau, Mark-it, and onboarding workflow tools is a plus.
Certifications in CTP, ACAMS, CAMS a plus but not required.
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