Meeting or exceeding sales targets and controlling operational expenses
Supporting the Senior Store Manager to manage all resources within the store to provide customers with a leading shopping experience
Leading the execution of effective and efficient store operations
KEY RESPONSIBILITIES:
Supports the Senior Store Manager to:
Allocate resources and organize processes to drive profitability in a variety of situations and market conditions
Have a working knowledge of the Profit and Loss Statement and the store KPIs and makes commercial decisions based on sound financial judgment
Track store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and respond with solutions that drive commercial success
Understand the behaviour and patterns of the store’s customer base, draw conclusions from this and makes relevant adaptations to the service offer
Actively monitor customer satisfaction and feedback systems to drive continuous improvement
Lead service by example and ensures highly visible and effective customer service management at all times
Create a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
Actively ensure Brand and product knowledge is transferred into sales skills in all relevant categories
Manage an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store
Ensure store team compliance with all store policies and procedures
Drive continuous improvement in stockroom processing and replenishment procedure
Provide suggestions of ideas on ways to improve systems and processes
Work with the Senior Store Manager to identify strong performers with potential for growth along the Retail Field Career Ladder
Create a high performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable and giving appropriate and prompt feedback, including actively managing poor performance
Coach, motivate and inspire the team members to accomplish store goals and maximize their individual performance
Actively collaborate and share best practice to drive Store team performance
Communicate a desire to learn and seize all available opportunities to drive his/her development and increase performance
Actively seek to improve and further the customer interaction with the brand using the Net Promoter Score
AUTHORITIES:
On local/market discretion
KEY RELATIONSHIPS:
Senior Store Manager and team
District Manager
Customers
Vendors and Support Functions (e.g. HR, Visual Merchandising, Facility Services, etc.)
Local Administration (e.g. mall management)
MINIMUM QUALIFICATIONS:
Minimum 12 months work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 6 months of Assistant Store Management responsibility
Intermediate numeracy and literacy and advanced verbal communication skills(additions based on market needs)