EY Industrials Energy Sector-Oil & Gas-US Managed Services-Senior Manager 

United States, Texas, Houston 

481752583

and growing team. Applicants should have an interest in understanding the longer term opportunities for enabling the growth of all the underlying solutions. This role will require supporting development and execution of strategies that drive business growth, market expansion, and competitive advantages, as well as lead the delivery of services. This Senior Manager willbe responsible for supporting the relationships internal and external to the managed services organization and driving

• Program management and Delivery:Lead the delivery of managed services and drive successful outcomes according to client objectives and key results. Spearhead the planning, execution, and governance of IT transformation projects and managed services across multiple geographies, with expertise in India delivery. Manage large-scale managed services engagements, delivering consistent results in customer satisfaction and service delivery. Ensure alignment with global standards and deliver measurable improvements in operational efficiency, service quality, and customer satisfaction. Oversee distributed, cross-functional teams delivering application development, maintenance, and operational support across diverse technologies to execute on digital transformation and operations projects. Establish governance frameworks and oversee the realization of value for multi-million-dollar engagements. Track progress and dependencies to identify and resolve any bottlenecks or challenges that arise. Develop and foster relationships with key client leadership and drive strategic alignment to client’s long-term vision.
  • Service Transition Leadership: Manage the seamless transition of services, licenses, and assets during contract renewals, new engagements or advising customers on establishing Global Capability Centers in foreign geographies. Collaborate with cross-functional teams to establish robust frameworks for transitioning applications, resources, and processes, ensuring minimal disruption and adherence to agreed timelines and quality benchmarks. Develop and implement best practices for service delivery, leveraging proven methodologies and tools.
• Business development:Assist with potential account partnerships (i.e., strategic client
  discussions with significant visibility) and expansion opportunities that align with the

• Data analysis:Develop and monitor key performance indicators and key risk indicators to
  measure success, propose areas for optimization and improvement, and identify any lagging

to executive leadership.

• Activate the necessary communication channels to effectively distributeupdates across the organization, foster a sense of belonging and inclusion for onshore and

Additional responsibilities include:

• Lead the delivery of managed services and drive successful outcomes according to client objectives and key results.
  • Implement and standardize frameworks like CAST, Lean techniques, and Failure Mode Analysis to achieve cost-saving objectives and deliver client value.
  • Streamline operational policies, processes, and tools to align with SLA and reporting requirements.
• Leverage sector and product expertise to advise team on how to, and directly participate I, the design and implementation of solutions to resolve challenges. Track progress and dependencies to identify and resolve any bottlenecks or challenges that arise. Develop and foster relationships with key client leadership and drive strategic alignment to client’s long-term vision.
• Specific focus on day-to-day delivery, with attention on the details of the client engagement.
• Activate internal and external marketing channels for socialization of the expanding solution catalogue and demonstrate adeptness at content creation with effective messaging and visual

appeal.

• Develop and maintain strong relationships with assigned stakeholders, acting as a trusted point of contact and trusted advisor
• Foster a culture of innovation by encouraging new ideas and creative approaches to business

Skills and attributes for success

Possess an understanding of the Oil & Gas Industry, including emerging trends, best practices,

and regulatory requirements

• Experience with Oil & Gas-specific industry business processes and commonly used enterprise software in areas such as production revenue accounting, joint venture accounting, land administration, and production control
• Manage concurrent activities and prioritize work of complex strategic programs with tight

deliverables and a strong attention to detail

• Create effective state-of-the-business or point-of-view presentation materials for executive

updates, client discussions, and strategic pursuits

• Aptitude to analyze data and identify trends/observations to drive data-driven decision-making
• Leverage his/her background in communications and organizational problem-solving to solve for

executive level challenges

• Communicate issues and risks to project teams and stakeholders to provide visibility, facilitate

resolution and escalate when necessary.

To qualify for the role, you must have

• 10 years of experience in a related role
• A minimum of 2 years’ experience working in a consulting or managed services role within

Oil and Gas industry, a professional services firm, and/or accounting firm.

And at least one of the following:

• O&G Applications – IT application for managed services including SAP, Service Now andoil and gas industry specific applications and custom application development
• Data and Analytics – data management as a service
• Production Revenue accounting
• Land Services/administration

• Expertise in enterprise IT strategy, cloud services (AWS & Azure), IT Service Management, Agile frameworks, and system migrations.
• Proven leadership experience in managing digital transformation projects, large-scale transitions and managed services engagements.
• A results-oriented mindset, with a strong focus on empathy, proactive problem-solving, andrelationship-building.
• Proven ability to manage multiple projects, prioritize tasks, and meet aggressive deadlines.
• Availability to travel as required by clients.
• Successful candidates should expect to work in excess of standard hours when necessary.
• A valid passport, or the ability to obtain one is required.
• A bachelor's or master's degree in business, finance or a related discipline.

What we look for

and supply chain industries and be part of building something that has never been done before. If you