Bank Of America Application Support Lead - Global Information Security 

United States, Illinois, Chicago 

481018307

Responsibilities:

• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows

Required skills:

• 3+ years of Previous Application Management and Support experience
• Previous DLP experience is a plus
• Previous Systems Engineering and Deployment experience
• Understanding of software and/or application lifecycle and the implementation of security principals throughout
• Understanding of complex environments, their sub-components, concepts, and interactions
• Experience with databases and associated query languages - SQL
• Experience in security vulnerability remediation
• Deep understanding of large networks and systems and the interaction between applications, infrastructures, etc.
• Experience in scripting/automation languages
• Proficient in Windows and Linux server support and access systems
• A broad knowledge of information security principles
• Ability to work independently on initiatives with little oversight
• Strong analytical skills/problem solving/conceptual thinking; out-of-the-box thinkers
• Ability to identify, analyze, and address problems to resolve issues in a way that minimizes negative impact and risk to the organization
• Ability to be comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding
• Strong leadership skills and qualities which enable you to work with peers and various levels of management
• Effective communication skills and motivation/willingness to learn

Desired:

• CISSP/Security+/SANS certifications
• Experience working in Agile development process and a deep understanding of various phases of the Software Development Life Cycle

Skills:

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• DevOps Practices
• Project Management
• Solution Delivery Process

1st shift (United States of America)