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Microsoft Customer Success Account Manager Norway, Oslo 480775413
21.01.2025
Qualifications
- Proven experience in customer success, account management, or a related field.
- Strong understanding of Microsoft cloud technologies and services.
- Excellent communication and interpersonal skills.
- Ability to drive strategic conversations and influence decision-making at the executive level.
- Strong problem-solving skills and the ability to proactively identify and mitigate risks.
- Experience with project/program management is highly desirable.
- Fluent in Norwegian, both spoken and written.
- Must live within a reasonable distance from the Oslo office to be able to commute to the office on a regular basis.
Responsibilities
- Drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
- Become a trusted advisor for the customer, fostering long-term relationships and demonstrating a deep understanding of their needs and goals.
- Embrace the organizational and customer success strategy to maximize customer's investments and value.
- Develop and orchestrate the delivery of strategic roadmaps for executing service planning and customer-facing service reviews, prioritizing engagements, and provide guidance to key stakeholders and executive expectations.
- Orchestrate delivery resources to facilitate value realization with a focus on driving operational health.
- Proactively anticipate, identify, and mitigate customer blockers and risks by leveraging Microsoft solutions and services.
- Leverage, improve upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health.
- Collaborate closely with the rest of the account team to ensure cohesive support and successful delivery of agreed solutions to customers.
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