Act as an expert on Forter’s technical integration technologies by clearly articulating concepts such as API operations, mobile SDKs, JavaScript, JSON, and other web and database technologies
Lead integration projects for your portfolio of customers, using your technical & business skills to troubleshoot any issues
Build and maintain bespoke integration project plans for customers within your portfolio, driving the plan to completion and evaluating success throughout
Keep senior customer stakeholders & individual business users engaged and accountable to project completion by building strong relationships
Contribute towards the continuous optimization of the integration process by consistently feeding back on potential improvement areas
Attend and contribute to weekly team meetings, providing updates on your active integration projects as well as flagging any issues, risks or potential blockers
What you'll need:
5+ years of experience managing complex integration projects on behalf of Enterprise customers.
Solid technical acumen & experience with API integrations, JavaScript, JSON, mobile SDK concepts, and other cloud, web and database technologies + desire to build on those skills
Prior experience communicating complex technical concepts to both technical & non-technical stakeholders
Excellent organizational skills and attention to detail with a consistent focus on delivering the highest quality of service for your customers
A proven track record managing multiple projects at once and effectively prioritizing your time and the needs of your customers
An owner’s mindset with the ability to demonstrate a proactive approach to the ownership and ultimately the delivery of your projects
Previous experience in the payments or e-commerce space is a plus