Manage a portfolio of accounts to achieve long-term success
Develop positive relationships with clients
Act as the point of contact and handle customers’ individual needs, resolving complaints and keeping track of all processes that pertain to the client’s desires
Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
Generate new business using existing and potential customer networks
Resolve conflicts and provide solutions to customers in a timely manner
Supervise account representatives to ensure sales increase
Report on the status of accounts and transactions
Set and track sales account targets, aligned with company objectives
Monitor sales metrics (e.g. monthly, quarterly sales results and annual forecasts)
Suggest actions to improve sales performance and identify opportunities for growth
Communicating with clients to ensure that all their needs are understood and addressed with assigned accounts. From lower operations to C-Levels.
Building strong client relationships to maintain/grow existing business and acquire new customers according to company plan.
Collaborating with internal departments to ensure that they fulfilled all customer requests.
Collecting and analyzing data concerning consumer behavior to understand changing needs