The Recall Program Analyst – Operations is responsible for managing the development of various process improvements for all of Field Service Actions (FSA).
The Recall Program Analyst – Operations reports to the Recall Programs Manager of Operations. The Recall Program Analyst – Operations is responsible for managing the development of various process improvements for all of Field Service Actions (FSA). Implementing processes to assist dealers and Ford activities regarding FSA related concerns.
•Manage the planning, development, and launch of FSAs, through process improvements.
•Oversee the processes of development, validation, approval and publication of dealer bulletins and owner communications in support of FSAs.
•Deliver robust and timely FSAs with optimized dealer and customer experiences
•Develop Training and Onboarding Materials
•Institute Workload and Coverage Management Tools
•Develop Recall/ASO/PSL Recall Program Dashboard
•Develop processes to ensure technical recall communications have clear, concise and consistent instructions for technicians to perform repair process.
•Improve Owner Communication Processes
•Develop Recall Metrics and refine SSSC Metrics, to cascade in reoccurring meetings
•Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.
•Collaborate and align with Ford Dealer Council on advance dealer education and customer talking points.
•Dealer Broadcasts
•Development of Recall Podcasts
•Finalizing Recall completions for OTA (Over The Air) Updates
•Development and Maintenance of Recall Process Improvement - Containment (Stop Launch)/Phase Launches/Partial Launches
•Develop Process, Maintenance and Metrics for Managing Rental Process for Recalls
•Coordinate the development of the Field Review Committee Summary Debriefs after every FRC Meeting.
•Manage Recall FAP Updates
•Utilize empowerment, coaching/counseling, team building and process improvement to create a work atmosphere that develops employees to their fullest potential and recognizes their achievements.
•Expert in Excel, Word, Outlook.
•Self-Starter, Ambitious, proficient in Time Management.
•Bachelor’s degree or 5+ years experience in automotive field.
•Ability to work as a team, yet take action independently
•Ability to understand analytics and work with data
| • Immediate medical, dental, vision and prescription drug coverage |
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| • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more |
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| • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more |
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| • Vehicle discount program for employees and family members and management leases |
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| • Established and active employee resource groups |
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| • Paid time off for individual and team community service |
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| • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day |
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| • Paid time off and the option to purchase additional vacation time. |
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This position is considering salary grades from 5-8.
For more information on salary and benefits, click here:Visa sponsorship is not available for this position.
