Citi Group Sr Billing Analyst - AVP Hybrid 

United States, Florida, Tampa 

477611608

This role includes managing the team workflow to meet deadlines and accuracy standards, metrics reporting, testing tasks, and assisting the team for escalations, process improvements, and risk mitigation. Additionally, this person will also be involved with special projects, internal controls compliance, standard operating procedure writing, software application requirement development, and End User Computing development and maintenance.

Responsibilities:

• Manage a team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions).
• Manage workflow across the team to ensure accurate and timely delivery of invoices.
• Manage workflow across the team to ensure accurate and timely posting of receivable, revenue, and incoming payments.
• Serve as primary point of escalation for internal/external staff queries, and develop/manage process, productivity, and quality standards.
• Create, develop, and maintain business relationships, identify and implement service, system, and process enhancements, lead and evaluate system testing, and train staff on new technology enhancements.
• Support development and achievement of strategic goals by coaching and training staff on new or existing functions as well as SMART goal setting.
• Identify and implement corrective action plans across teams while analyzing and assessing business risk.
• Identify and Action potential gaps and process improvements.
• Effectively communicate to internal partners to aid in collections, maintain and improve customer satisfaction and share best practices.
• Review metrics and ensure timely resolution of outstanding Items (including accounting breaks, unsent invoices, pending fee schedules, MCA reporting).
• Perform as a back-up to the section manager and other team coordinators as needed.
• Demonstrates Leadership and Management Potential.
• Ensure adherence to all audit policies and procedures.

Qualifications:

• 3-5 years’ experience in Securities industry or Financial experience or equivalent.
• Excellent written and verbal communication skills.
• Excellent interpersonal, analytical and problem-solving skills.
• Advanced PC skills including MS Excel and MS Access.
• A proven ability to learn new processes.
• Proven ability to provide superior customer service.
• Work well under pressure and meet strict deadlines.
• Investigation and reconciliation ability.
• Ability to lead people.

Preferred Qualifications:

• Experience with general ledger, accounts payable, and accounts receivable.
• Demonstrated project management experience would be a plus.

Education:

• Bachelor’s degree/University degree or equivalent experience.

Anticipated Posting Close Date:

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