Cisco CX Customer Project Manager 

South Korea, Seoul 

477583559

Adherence to Global Project Management Office (GPMO) project management methodology and all other internal methodologies

Ensure appropriate project planning and that all projects are delivered on time, in budget, and with high levels of quality

Ensure accurate scope and change management processes are adhered to between customers, partner & account teams

Handle customer concerns of any project or client issues in a timely manner

Baseline Management – Schedule, Cost, Quality

Proactively identify risks and communicate them appropriately to partners for risk mitigation and development of a contingency plan

Creation of project plans and oversight of plan timelines and evaluation of project process and results against success metrics

Directs and coordinates project staff, including project engineers, vendors, partners, or subcontractors

Prepare for engagement reviews and quality assurance procedures

Optimize and coordinate interaction between internal, partner and customer resources toward the completion of key services projects and programs

Help cross-train other employees where/when appropriate

Complete time and expense reporting in a timely and accurate manner

Previous experience as project manager with strong project management skills including scheduling, financial reporting, performance reporting, communications, issues/risks/actions management, procurement management and other key PM abilities.

Must understand project financial reports prepared by the project specialist, comment on and provide options for irregularities and ensures a realistic forecast is made.

Bachelor’s Degree in business or a related field.

Proficient in: Microsoft Project, Excel, Word, PowerPoint

PMP certification or equivalent.

Extensive Program/Project Industry knowledge.

Executive client facing experience.