Cisco CX Customer Success Specialist Security 

South Korea, Seoul 

903684608

Delivering targeted engagements to enhance product awareness, share best practices, and drive product consumption and business value.

Driving adoption and expansion of Cisco products, highlighting feature opportunities and relevant strategies, and contributing to product and offer improvements through lifecycle feedback.

Facilitating high-impact workshops to accelerate business initiatives and delivering Accelerators and ATX (Ask-the-Expert) sessions tailored to diverse customers.

Proactively managing risks and customer expectations while collaborating with Account Sales, Customer Success, and partners to improve adoption and address product concerns.

Evangelizing CX offer strategy and roadmap to internal teams and customers.

8+ years of experience in technical consulting or direct customer interfacing roles with an understanding of industry best practices in IT security domains.

Familiarity with security technologies like SecOp / DevSecOp, Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools, etc. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions.

Korean language fluency & basic English language communication.

Suggested Cisco certifications: CCNP / CCIE or equivalent; Cisco Success Management certifications: Cisco Certified Success Specialist.

CISM / CISSP or equivalent strongly preferred.

Skilled at issue management and managing customer expectations.

Excellent communication and strategic planning skills.

Self-motivated with a focus on execution.