Honeywell Tech Support Professional 

United States 

477449488

As a Tech Support Professional here at Honeywell, you will have the opportunity to provide technical support and expertise to our customers in the Industrial Automation (IA) business unit. You will be responsible for troubleshooting and resolving technical issues, ensuring customer satisfaction, and driving the success of our support operations. You will report directly to our Support Manager and you'll work out of either Nebraska City, NE / Atlanta, GA/ Raleigh, NC / Houston, TX location on a hybrid work schedule. In this role, you will play a crucial role in assisting our customers with technical issues, providing exceptional support, and ensuring the smooth operation of our IA solutions nation wide.
KEY RESPONSIBILITIES

• Troubleshoot and resolve technical issues for our customers
• Provide technical support and expertise for our IA solutions
• Collaborate with cross-functional teams to ensure customer satisfaction
• Conduct training sessions for customers and internal teams
• Stay updated with industry trends and advancements, and provide recommendations for improvement
• Travel up to 25% of time nation wide

• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

• Minimum of 2 years of proven experience in technical support or a similar role
• Strong technical knowledge and expertise in Industrial Automation technologies
• Excellent problem-solving and troubleshooting skills
• Ability to effectively communicate technical concepts to both technical and non-technical stakeholders

• Bachelor's degree in a technical discipline such as engineering or computer science
• Utility or natural gas experience within technical background
• Experience in customer support or customer-facing roles
• Strong customer focus and ability to build and maintain relationships

• JOB ID: req459140
• Category: Customer Experience
• Location: 2221 Industrial Road,Nebraska City,Nebraska,68410,United States
• Nonexempt